Inarticulate Usage What we discovered with our interviews, to our surprise, is it’s hard for people to talk about their technological practices. Some users clearly have a good sense of what they do and the reasons behind it; others are less insightful when it comes to their everyday digital practices and the “why” behind what they do.
The tricky part about conducting user interview is getting to the “why” behind the multiple reasons offered. It’s something Katie seems to have an innate talent for!
[User literally piecing technology together with tape.]